1. How long does shipping take? Our delivery time is 5 business days, plus 1–2 days for processing. We ship worldwide, and all orders come with tracking so you can monitor your delivery.
2. Do you offer order tracking? Yes! As soon as your order is shipped, you’ll receive a tracking number by email. You can track your package directly through our tracking page or the courier’s website.
3. What is your return policy? We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To start a return, just email our support team with your order number.
4. How do refunds work? Once we receive and inspect your return, your refund will be processed within 5–7 business days to the original payment method. We’ll notify you once it’s been completed.
5. Can I cancel or change my order? You can request a cancellation or change within 2 hours of placing the order. After that, the order may already be in processing. Contact us as soon as possible for any changes.
6. Is my payment information safe? Absolutely. Our website uses SSL encryption to protect your data. Payments are securely processed through trusted providers like Stripe and PayPal.
7. How can I contact support? We’re here to help! Reach out anytime at: 📩 aura.official2025@gmail.com Our team will respond within 24 business hours.
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